Returns & Refunds
Please choose carefully when purchasing from MissCapsuleCorp, particularly when buying collectible items.
Change of mind
We do not offer returns or refunds for change-of-mind purchases, including choosing the wrong item or deciding you no longer want it.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue and photographs where relevant.
We'll work with you to resolve the issue in accordance with your rights under New Zealand consumer law.
Collectible cards and sealed products
Trading cards and collectible products can vary in appearance, centring, print quality and packaging condition. Minor manufacturing imperfections may occur and do not automatically mean an item is faulty.
Sealed products should be kept unopened if you wish to raise concerns about their condition on arrival. Opening a product does not automatically remove your rights under New Zealand consumer law.
Refunds
Where a refund is required, it will be processed using the original payment method where practicable.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.